General
- Are gift cards refundable?
- Are there discounts on service fees available?
- Can I get my money refunded, exchange my gift card for cash, or withdraw money?
- How do I check the available balance, transaction history or expiry date on a Gift Card?
- How long are Gift Cards valid for?
- How much can I load onto each Gift Card?
Account Set Up & Management
- Do I need to register to place an order?
- How do I add a new user login to my corporate account?
- How do I change my password?
- How do I update the contact & billing details of my corporate account?
- I don't have an ABN, can I register an account?
- I haven’t received my login verification code, what should I do?
Purchasing
- Are there any restrictions on purchasing Gift Cards?
- Can I add a personal message to each gift card?
- Can I add a PO number to my order?
- Can I place an order over the phone?
- Does my order come with packaging?
- How do I place an order?
Order Management & Activation
- How do I activate my order?
- How do I check the balance of my order?
- How do I check the status of my order?
- I didn’t receive my activation code, what should I do?
- I need to change the delivery address on my order, what should I do?
- I need to change the payment method on my order, what should I do?
Delivery
- Can a single order be delivered to multiple addresses?
- Can I collect my order at a Westfield centre?
- Can my order be delivered outside of Australia?
- How can I track the status of my order?
- How long does my order take to be delivered?
- Is my order delivered securely?
Digital Gift Card Orders
- Can I purchase Digital Gift Cards through the corporate channel?
- How are Digital Gift Cards delivered and how long will it take?
- How are Westfield Digital Gift Cards activated?
- Is there discounting available on Digital Gift Card purchases?
- What are the payment options for Digital Gift Card orders?
- What does the recipient receive when I send a Digital Gift Card?